Refund Policy

Our commitment to customer satisfaction

Last Updated: 15 June 2025

1. Our 30-Day Satisfaction Guarantee

At GramNio, we stand behind the quality of our services. We offer a 30-day money-back guarantee to ensure our clients are fully satisfied. If you are not satisfied with your purchase for a reason covered by our policy, you may request a full or partial refund within 30 days of the transaction date.

2. Eligibility for a Refund

To be eligible for a refund, your request must meet one or more of the following conditions:

  • Non-Delivery of Service: If we fail to deliver the purchased package within the specified delivery timeframe.
  • Service Not as Described: If the service delivered is significantly different from its description on our website (e.g., a major shortfall in the number of followers delivered that we fail to refill upon request).
  • Major Technical Issues: If you experience a technical issue with our service that we are unable to resolve within a reasonable timeframe.

3. How to Request a Refund

To initiate a refund request, please contact our customer support team via email at support@gramnio.com or through our WhatsApp support channel. Your request must include:

  • Your order number or transaction ID.
  • The social media username associated with the order.
  • A detailed explanation of why you are requesting a refund.

Our team will review your request and typically respond within 24-48 hours. We ask that you first contact us to resolve any issues before initiating a chargeback.

4. Non-Refundable Situations

We reserve the right to deny a refund request in the following situations:

  • The request is made more than 30 days after the purchase date.
  • You have initiated a chargeback or dispute with your payment provider without contacting us first to resolve the issue.
  • The service was fully delivered as described in the package details and within the promised timeframe.
  • Your account was set to private, or you changed your username during the delivery process, which prevented us from completing the order.
  • You are simply unhappy with the results but the service was delivered as advertised (e.g., you expected a higher engagement rate than what can be realistically guaranteed).

5. Refund Processing

Once your refund request is approved, we will process the refund to your original method of payment. Please allow 5-10 business days for the funds to appear in your account, as processing times can vary between payment providers.

6. Contact Information

For any questions regarding our Refund Policy, please contact:

  • By email: support@gramnio.com
  • By mail:
    AdNio LLC
    30 N Gould St Ste R
    Sheridan, WY 82801, USA